Service Charges/Culture

[heyzeus]

I went to a few weeks back (Weezer/Flaming Lips/Dinosaur Jr) and ordered some food. The employee simply grabbed a sandwich off the warming tray and put it on the counter. I tapped my card and there was a tipline. No. No? No.

[AWvsCBsteeeerike3]

Yesterday afternoon, a client that we do some work for called my cell phone and said he had a waterline on his campus leaking. Sent me a video…and he was not kidding. Looked like a fire hydrants worth of water was open coming out of this valve. Asked if we could help and work with a contractor to get it fixed. The price tag to do this with a contractor doing the work is upwards of $10k.

Sent a guy out that’s done a lot of design/inspection work on his campus recently (last 5 years or so) because he’s more familiar with which valve shuts off which line.

It’s a complicated campus. They have two water mains. One is lower pressure (30ish psi) one is high pressure (160ish psi). One is public. One is private. Public main was installed in 1904ish and the private one in 2010ish.

Anyway, within 30 minutes we got eyes on it, let them know it was the public main, I think they already started shutting valves on the main which is a big no no for obvious reasons on public mains. But got the water provider included to come fix it for them since it was public. And got them out there within an hour…just tell ‘em they’re losing 14 gallons of unpaid for water every second from their system and they’re incredibly motivated.

1 hour of time, maybe 2. Information maybe only we could figure out, definitely in that short of a time period. And charged them … $0.00.

When I think of clients and service, I feel like that’s the way it should be. We did work for you before, you have an issue completely unrelated to what we did. But we know the system, this is our job. You got an issue with it? Sucks. Let us get you the best solution. We already have the information, the solution is what it is.

Then, when you need something designed or that I can charge for, I’ll be there too.

[Leroy]

I have a pretty good comment to add, but someone will have to pony up $1.50 before I do.

[Joe Shlabotnik]

I have a pretty good comment to add, but someone will have to pony up $1.50 before I do.

What's the going rate for good comment tipping?